Policies

Return Guidelines

  • If you are not completely satisfied with a product you've purchased from Charlotte, we will gladly exchange or refund the purchase within 30 days of the sale date.
  • For any exchange or refund, we need the purchase receipt and the product must be in its original unused condition, including the box, UPC bar code, packaging, accessories, and all manuals and paperwork.
  • Product that was special ordered is not returnable.
  • Charges for installation and delivery services are nonrefundable after the services have been performed.

Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount.

Acceptance of Terms

By using Charlotte Appliance Inc.'s website at www.charlotteappliance.com, and any and all pages stemming there from and associated therewith (the "Website"), you agree to be bound by all terms, conditions and notices contained or referenced herein (the "Terms of Use"). Charlotte Appliance Inc. reserves the right to change the Terms of Use by posting revisions to the Website at any time. Continued use of the Website indicates your agreement to any and all terms, revised or otherwise. As such, you should review the Terms of Use at the start of each use of the Website and if you are not in agreement with any of the terms of this or any revised version, you should immediately exit the Website. Charlotte Appliance Inc. reserves the right to terminate access to all or part of the Website, with or without notice at its sole discretion. These Terms of Use constitute the entire agreement between you, the user, and Charlotte Appliance Inc. with respect to the Website. As such, these Terms and Conditions supersede all contemporaneous or prior communications between us with respect to the Website. If any provision of these Terms of Use is determined to be unenforceable or invalid, all other provisions shall remain in full force and effect.

Intellectual Property

By using the Website, you, the user, hereby acknowledge that materials available on the Website are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights ("Intellectual Property") and are owned by Charlotte Appliance Inc. and are used by permission. Users to the Website may download or print copies of portions of the materials on the Website, provided that such copies are used for personal, non-commercial use and are not modified or altered in any way, including but not limited to the deletion or modification of any copyright, trademark or patent notice(s) contained therein. Except as set forth herein, no right, title or interest in any downloaded or printed materials is transferred to you, the user. Except as expressly authorized by Charlotte Appliance Inc., you, the user, agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from the materials on the Website. You, the user, may only use the materials and the Intellectual Property on the Website as expressly permitted in these Terms of Use and for no other purpose. Any and all trademarks displayed on the Website are the property of their respective companies and are used with permission. Any and all communications submitted by you to Charlotte Appliance Inc. through the Website ("Communications") shall constitute an unrestricted worldwide license for Charlotte Appliance Inc. to reproduce and use such Communications in any manner and in any medium, without any compensation paid for said Communications. Therefore, confidential information or creative material should not be submitted in Communications through the Website, and you, the user, do so at your own risk.

Payment Terms and Restrictions

By placing an order on the Website, you authorize Charlotte Appliance Inc. to collect payment from you for all charges incurred via credit card of any or all other authorized form of payment. Unless otherwise specified, prices listed on the Website do not include shipping, handling, taxes or insurance. Charlotte Appliance, Inc. reserves the right prohibit sales to re-sellers and to limit the number of products sold.

Product Information

The Website may contain typographical errors or other inaccuracies and may not be complete or current despite the fact that Charlotte Appliance Inc. endeavors to accurately describe all products offered for sale. For example, representations of product colors on the Website may vary from actual product colors, particularly due to the color settings of the monitor on which each image of the Website is viewed. Charlotte Appliance Inc. reserves the right to correct any errors, inaccuracies or omissions in the product information (including but not limited to pricing and availability), and to change or update information at any time without prior notice (including previously submitted orders).

Links to Third-Party Websites

The Website may contain links to Websites operated by third-parties. The linked Websites are not under the control of Charlotte Appliance Inc., and as such, Charlotte Appliance Inc. is not responsible for the contents of any linked Website. Links to third-party websites are provided as a courtesy, and as such, links do not imply the endorsement of Charlotte Appliance, Inc. Charlotte Appliance Inc. is not responsible for the collection or use of anonymous or personal information by any third-party websites.

Privacy Policy

Charlotte Appliance Inc. maintains the following standards to help protect information that personally identifies users on the Website. Charlotte Appliance Inc. may modify this Privacy Policy (the "Policy") at any time, and, accordingly, it is recommended that users on the Website frequently review the Policy. Charlotte Appliance Inc. will apply the Policy under which user information was collected, unless prior consent is obtained. You, the user, may be asked by the Website to voluntarily enter your name, billing address, shipping address, email address, credit card number, phone number, or other personally identifiable information to make purchases or to have access to some features of the Website. By providing your personal information and using the Website, you consent to the use of such information as described in this Policy by Charlotte Appliance Inc. You, the user, may always refuse to provide personal information. However, this may lead to the inability to provide you with the requested products or services. Charlotte Appliance Inc. may use your personal information for any or all of the following purposes: to administer your account and process orders; to improve and administer the Website and related services; to notify users of services, products, special offers or promotional events; to provide Internet security; and to meet legal requirements. Charlotte Appliance Inc. may work with business partners who perform certain functions on our behalf, such as sending email messages, managing data, fulfilling orders, processing credit card payments or providing customer service. These business partners have access to your personal information only to the extent necessary to perform these specific functions and may not use it for any other purpose. Charlotte Appliance Inc. will not disclose user personal information unless we obtain prior consent or are legally required to do so other than for the specific purposes set forth in this Policy. Charlotte Appliance Inc. or its business partners may also collect information that is anonymous (such as your internet protocol address), through the use of cookies or similar means to enable Charlotte Appliance Inc. to make the Website more useful to users. Charlotte Appliance Inc. reserves the right, without limitation, to maintain, update, disclose or otherwise use such anonymous information. Anonymous or personal information may be among the transferred assets if Charlotte Appliance Inc. is involved in the sale of all or a portion of its business assets.

International Use

Should the Website be accessed from any location other than the United States of America, full responsibility for compliance with all local laws that are applicable to such access is the responsibility of you, the user. Accessing materials on the Website from territories where their contents is illegal is strictly prohibited. Charlotte Appliance Inc. makes no representation that materials on the Website are available or appropriate for use in locations outside the United States of America If products are being purchased for export outside the United States, you, the user, and not Charlotte Appliance Inc. are entirely responsible for any and all acts and documentation required for such export. Charlotte Appliance Inc. does not ship to locations outside the continental United States.

Disclaimer of Warranties

YOU, THE USER, EXPRESSLY AGREE THAT ALL INFORMATION, MATERIALS, PRODUCTS, SOFTWARE, SERVICES AND FUNCTIONS INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE ("THE WEBSITE CONTENT") ARE PROVIDED "AS IS" FOR THE USE BY YOU, THE USER. NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, ARE PROVIDED BY THE WEBSITE CONTENT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, OTHER THAN THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, MODIFICATION OR RESTRICTION UNDER APPLICABLE LAW(S). CHARLOTTE APPLIANCES INC., AND ANY AND ALL SUBSIDIARIES OR LICENSORS MAKE NO WARRANTIES THAT THE WEBSITE CONTENT IS ACCURATE, CORRECT OR RELIABLE; THAT THE WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR LOCATION OR TIME; THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED; THAT VIRUSES OR OTHER HARMFUL COMPONENTS ARE NOT IN THE WEBSITE CONTENT; OR THAT YOU, THE USER, WILL ACHIEVE SUCCESSFUL RESULTS FROM FOLLOWING ANY DIRECTIONS, RECOMMENDATIONS OR INSTRUCTIONS ON THE WEBSITE.

Limitation of Liability

CHARLOTTE APPLIANCE INC., ITS SUBSIDIARIES OR LICENSORS SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY PUNITIVE, INCIDENTAL, DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES THAT RESULT FROM THE INABILITY TO USE THE WEBSITE OR FROM ANY INFORMATION PROVIDED ON THE WEBSITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON TORT, STRICT LIABILITY, CONTRACT, NEGLIGENCE OR ANY OTHER BASIS, EVEN IF CHARLOTTE APPLIANCE INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. CHARLOTTE APPLIANCE INC.'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW IN ANY JURISDICTION THAT DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES.

Indemnification

You, the user, agree to defend, indemnify, and hold Charlotte Appliance Inc. and any and all subsidiaries and other affiliated companies, and their contractors, officers, directors and employees, harmless from all liabilities, expenses, and claims, including but not limited to attorneys' fees, that arise from any use or misuse of the Website or the Content therein. Charlotte Appliance Inc. reserves the right to assume the exclusive control and defense of any matter otherwise subject to indemnification by you, the user, in which event you, the user, will cooperate with Charlotte Appliance Inc. in asserting any and all available defenses.

Choice of Law, Jurisdiction and Venue

These Terms of Use agreement shall be governed, interpreted, construed, and enforced exclusively and solely in accordance with the laws of the State of New York, U.S.A., without regard to conflicts of law provisions, for all domestic and international purposes, You, the user, expressly agree that the exclusive jurisdiction for any action or claim arising out of or relating to these Terms of Use or any and all use of the Website shall be filed only in the federal or state courts located in Rochester, New York. You, the user, wherever located, further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.